Introduction

  1. These terms and conditions (hereinafter referred to as “Terms”) apply to the supply of underfloor heating systems provided by Hydaheat Limited (hereinafter referred to as “Supplier”, “we”, “us”, or “our”).
  2. By placing an order with us, the customer (hereinafter referred to as “Customer”, “you”, or “your”) agrees to be bound by these Terms.

Definitions

  1. “Goods” refers to the underfloor heating systems and related products supplied by us.
  2. “Services” refers to any related services provided by us.

Orders

  1. All orders are subject to acceptance and availability.
  2. Upon acceptance of an order, we will provide an order confirmation outlining the Goods and Services to be provided, along with pricing details.

Pricing and Payment

  1. Prices for Goods and Services are as specified in our order confirmation and are subject to change without notice.
  2. Payment terms will be specified in the invoice provided. Full payment must be made before delivery.

Delivery

  1. Delivery dates are estimates and not guaranteed. We will make reasonable efforts to meet delivery schedules.
  2. The Customer is responsible for ensuring access to the premises for delivery. Any delays caused by the Customer may incur additional charges.

Risk

  1. Risk in the Goods passes to the Customer upon delivery.

Warranty

  1. We provide a warranty for the Goods and Services as specified in our warranty document.
  2. The warranty is void if the Goods are altered, improperly used, or not maintained in accordance with our guidelines.

Liability

  1. Our liability for any claim arising out of these Terms or the provision of Goods and Services shall not exceed the price paid by the Customer for the Goods and Services.
  2. We shall not be liable for any indirect, incidental, or consequential damages.

Cancellation and Returns

  1. Right to Cancel: You have the right to cancel your order within 14 days without giving any reason. This period starts the day after you receive your goods.
  2. How to Cancel: To cancel your order, please contact us via email at [email protected].
  3. Return Period: After notifying us of your cancellation, you have an additional 14 days to return the goods.
  4. Refund: We will process your refund, including standard delivery charges, within 14 days of receiving the returned goods. Refunds will be issued to the original payment method.
  5. Return Costs: You will be responsible for the cost of returning the goods unless otherwise specified.

Dispute Resolution

  1. Any disputes arising out of or in connection with these Terms shall be resolved through negotiation in good faith.

Amendments

  1. We reserve the right to amend these Terms at any time. Any amendments will be communicated to the Customer in writing.

Miscellaneous

  1. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.
  2. These Terms constitute the entire agreement between the Customer and us and supersede all prior agreements and understandings.